Refund policy

THE RELEASE-BACK

If your plans change, you’re never out of luck here. That’s the difference between buying from a marketplace and buying from me. Release your seats back to me and:

• 30 or more days before the game: you receive 100% of what you paid as credit toward any other game, guaranteed. Credit is good through the end of next season.

• 30 days to 7 days before the game: you receive 50% credit immediately, guaranteed — and I’ll work to resell your seats through my release system. Whatever they resell for, your credit rises to match, up to 100% of what you paid. When your seats sell, I’ll text you the number that day.

• Inside 7 days: no guaranteed credit that close to puck drop — but release your seats to me anyway and I’ll keep working to sell them right up to game time. Whatever they sell for comes back to you as credit, up to 100% of what you paid.

Prefer cash instead of credit? I’ll work to resell your seats. If they sell before the game, I’ll pay you what they sold for, less a 10% handling fee — up to a maximum of what you paid. If they don’t sell, no cash refund is possible. (Credit is the better deal — that’s on purpose.)

Playoff seats are handled personally — contact me and we’ll work it out.

If a game is postponed: your seats are automatically valid for the rescheduled date. If you can’t make the new date, contact me and I’ll either credit you toward another game or work out the fairest solution I can.

If a game is cancelled outright (not rescheduled): you receive a full refund. No fee, no questions.

If something is wrong with your order — wrong seats transferred, transfer never arrived, any error on my end: contact me immediately and I will make it right. That’s not a policy, it’s a promise.

don@glassandclub.com or text (313) 349-3780. On game days, text — it’s fastest.